VERSION 2.0 · EFFECTIVE 22 SEPTEMBER 2026

Practitioner room-hire terms

1. The parties and the service

ROAR Compassion Ltd (company number 17263789), trading as The Stables Wellbeing, of 1–2 North Street, Bromley, London, United Kingdom, BR1 1SD (“The Stables”), provides rooms for independent practitioners. A room reservation is permission to use the specified room during the booked period; it is not an employment arrangement or a booking for a client’s clinical care.

2. Your account

Keep your contact, billing and professional information accurate, protect your login, and tell us promptly about unauthorised access. You are responsible for your own professional registration, qualifications, insurance, client consent and clinical records. Do not put client names or sensitive clinical details in booking references.

3. Room bookings and prices

Choose a room, start and end time, and review the displayed charge before confirming. Booked time includes any setup and clearing away you need. Only use the room during the time reserved. Prices and any membership discounts are shown before confirmation. A change to a booking may alter its price and require a new payment authorisation.

4. Membership

The Standard tier has no recurring fee and uses standard room prices. A paid tier may give discounted rates and additional event features while active. The selected tier, recurring price and renewal terms are shown during signup and account management. If paid membership will end before a future room charge is taken, that booking is repriced at the standard rate and you may need to approve the revised payment before the room remains confirmed.

5. Payment and cancellation

For bookings made more than 48 hours in advance, you authorise the payment method at reservation and payment is normally attempted 48 hours before the booking starts. Bookings made within that period are charged immediately. A reservation is not fully paid until Stripe confirms the charge. If a charge fails or needs additional authentication, we will ask you to resolve it; an unpaid reservation may be cancelled after notice.

You may cancel without a room-hire charge until 48 hours before the booking starts. After that point the normal policy is no refund, including for non-attendance. The Stables may grant a discretionary full or partial refund in exceptional circumstances; doing so once does not change the policy for other bookings. Any refund is returned through the original payment provider where possible.

6. Use of the space

Use the room lawfully, safely and considerately, follow any reasonable site rules communicated to you, and leave it ready for the next user by the booked end time. Report damage, safety concerns or access problems promptly. You remain responsible for the people you bring into the premises.

7. Availability and changes by The Stables

We may close rooms for safety, maintenance, events or exceptional circumstances. If we must cancel a paid reservation because the room is unavailable, we will offer another suitable slot or refund the room charge. We will tell you as soon as reasonably practicable.

8. Data and contact

We use account and booking information to provide the service, process payments and communicate about reservations as described in our privacy notice. For booking questions, contact hello@thestableswellbeing.co.uk.

9. Acceptance and changes

The version and time of your acceptance are recorded on your account. Material changes will be notified and may require you to accept a new version before making further bookings.